• Main Street, Ballincollig, Co. Cork, P31 DA59
Frequently Asked Questions

What is your appointment cancellation policy?

We need at least 4 hours’ notice to cancel/reschedule your appointment in order to re-allocate it.

The surgeries are generally fully booked each day and if a patient does not attend without notifying us the appointment slot is wasted and could have been used by another patient. During opening hours please call to cancel, when closed please email thegrovemedicalcentre@gmail.com to cancel. If we do not receive enough notice or you do not make contact you will be charged a fee of €35. This applies to ALL patients. Our computerised system keeps a record of ‘no-shows’ on patient records.

Will I get an appointment reminder by text?

Our system is set to send a reminder to your mobile at 2pm the day before. Please ensure the correct mobile is on your file. Technology does fail at times, so ultimately it is your responsibility to remember your appointment.

What if I have multiple issues to discuss at my appointment?

If you have more than 1 issue to discuss with the GP at your consultation, please advise the receptionist when you are making your appointment as you may book a long consultation. There is an additional charge for such appointments.

How should I order my prescription?

You must give at least 2 working days notice when ordering your prescription. We cannot guarantee a prescription will be done if you expect it to be done on the day you order.

You can order via our website, please list every item, the dose and for how long. You can process payment here.

If you skip the payment process, there will be a delay in processing your request. In some cases you may be asked to see a GP for a review.

When will my blood results be available?

Blood results should be back on our surgery system within 5-7 days of them being taken. Please call the nurse directly during the following times ONLY:

Monday, Thursday & Friday 12:00-13:00
Tuesday & Wednesday 12:30-13:30

Some days the nurse’s diary may run over, if she does not answer, please try again. Do not leave a voicemail or text as these are not monitored. Please do not call reception for your blood results.

Is your surgery taking on new patients?

Please fill in the form on our website. We currently have a waiting list.

How do I complain to the surgery?

If you have reason to raise a complaint about any aspect of your treatment or experience at our surgeries then please put your complaint in writing to the Practice Manager, Cora Ahern and she will handle your complaint.